Privacy Policy — 7cx Game Pakistan

01 Who We Are and Scope of This Policy

This Privacy Policy applies to all players who register and use the 7cx Game platform accessible at 7cxgame.net. When we say "7cx Game", "we", "us" or "our" throughout this document, we are referring to the platform and its operating team responsible for managing your account data.

This policy covers all personal information collected through the 7cx Game website, mobile app and any related communications channels including our support team. It applies regardless of the device you use to access the platform — whether you are playing on a smartphone in Karachi, a tablet in Lahore or a laptop in Islamabad.

By creating an account on 7cx Game and using our services, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with this policy, you should not register or continue using the platform.

02 Information We Collect

Registration Information

When you create a 7cx Game account, we collect the personal details you provide during the registration process. This includes your full name, date of birth, email address, mobile number and country of residence. This information is required to verify your identity, maintain your account and communicate with you about your activity on the platform.

Identity Verification Documents

To comply with age verification requirements and to process withdrawals, 7cx Game may request copies of identity documents such as your CNIC (Computerised National Identity Card), passport or other government-issued identification. These documents are collected and stored securely and used solely for the purpose of verifying your identity. They are not shared with any third party except where required for fraud prevention or legal compliance.

Financial and Payment Information

When you make a deposit or request a withdrawal, we collect transaction details including your payment method type (JazzCash, Easypaisa, Raast, bank transfer or card), transaction reference numbers and the PKR amounts involved. We do not store full card numbers or mobile wallet PINs. Payment authentication is handled through secured payment processors.

Technical and Usage Data

7cx Game automatically collects certain technical information when you access the platform. This includes your IP address, device type and model, operating system version, browser type, session timestamps, pages visited and game activity logs. This data helps us optimise platform performance, detect suspicious activity and improve the overall user experience for Pakistan players.

Communications

If you contact our support team via live chat, email or any other channel, we retain records of those communications. This helps us track the history of your queries, ensure consistent support and review past interactions where a dispute or complaint is raised.

03 How We Use Your Information

7cx Game uses the personal data we collect for the following purposes:

• Account creation and management — to register your account, verify your identity, maintain your profile and enable you to access all platform features including deposits, withdrawals, bonuses and VIP rewards.
• Transaction processing — to process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card, and to maintain accurate records of all financial activity on your account.
• Age and identity verification — to confirm that you are 18 or above and that the account is registered in your own name, as required for responsible gaming compliance.
• Fraud prevention and security — to detect and investigate suspicious account activity, unauthorised access attempts, multi-accounting and money laundering patterns.
• Platform improvement — to analyse how players use the platform, which game categories are most popular, where technical issues occur and how the overall experience can be improved for our Pakistan player base.
• Customer support — to respond to your queries, resolve disputes and track the history of support interactions related to your account.
• Promotions and VIP communications — to inform you about relevant bonuses, cricket betting promotions, PSL special offers, VIP tier upgrades and platform news. You can opt out of marketing communications at any time.
• Responsible gaming — to monitor usage patterns and identify accounts that may benefit from responsible gaming interventions such as deposit limit reminders or self-exclusion support.

04 Data Sharing and Third Parties

7cx Game does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Full stop. However, there are limited circumstances in which your data may be shared with trusted third parties:

Payment Processors

To process your PKR deposits and withdrawals, we share the minimum necessary transaction information with our payment processing partners including the operators of JazzCash, Easypaisa, Raast and banking networks. These partners are contractually bound to use your data only for the purpose of processing the specific transaction and are prohibited from using it for any other purpose.

Identity Verification Services

Where automated identity verification tools are used to cross-check the details you provide during registration or withdrawal requests, your information may be passed to a third-party verification service. These services operate under strict data handling agreements and do not retain your information beyond what is required for the verification process.

Fraud Prevention and Security

7cx Game may share account data with fraud prevention agencies and security services where we have a legitimate reason to believe that criminal activity, fraud or money laundering is occurring. This is done to protect the platform and its players and is not done for any commercial purpose.

Legal and Regulatory Obligations

In the event that we receive a lawful request from a competent authority or court requiring disclosure of account information, 7cx Game will comply with that request to the extent required by applicable law. We will notify you of any such request where we are legally permitted to do so.

05 Cookies and Tracking Technologies

7cx Game uses cookies and similar technologies to make the platform work properly and to improve your experience as a player. Here is a plain-language breakdown of what we use and why:

Essential Cookies

These cookies are required for the platform to function. They maintain your login session so you do not get logged out mid-game, remember your language and currency preferences and ensure that the platform loads correctly on your device. You cannot opt out of essential cookies without breaking core platform functionality.

Performance and Analytics Cookies

We use anonymised analytics tools to understand how players navigate the platform — which pages are visited most, where players drop off and how long sessions typically last. This data is aggregated and does not identify you personally. It helps us improve the platform for all Pakistan players.

Security Cookies

Certain cookies are used for security purposes — to detect and prevent fraudulent login attempts, identify unusual session behaviour and protect your account from unauthorised access. These run silently in the background and do not affect your gaming experience.

What We Do Not Use

7cx Game does not use third-party advertising cookies, retargeting pixels or cross-site tracking tools. We do not allow external advertising networks to set cookies on our platform. Your browsing activity on 7cx Game is not shared with advertising platforms.

06 Data Retention

7cx Game retains your personal data for as long as your account is active and for a defined period following account closure. The specific retention periods depend on the type of data and the reason it was collected:

• Account and identity data — retained for the duration of your account and for a minimum of five years following account closure, in line with standard financial record-keeping practices.
• Transaction records — all PKR deposit and withdrawal records are retained for a minimum of five years to support financial reconciliation and respond to potential disputes.
• Communications — support chat logs and email correspondence are retained for a minimum of two years from the date of the interaction.
• Technical and usage logs — session logs, IP records and game activity data are retained for up to 24 months and then progressively anonymised or deleted.
• Identity verification documents — CNIC copies and other verification documents are retained for as long as required by applicable legal obligations and deleted thereafter.

When retention periods expire, your data is securely deleted or anonymised so that it can no longer be associated with your account. If you request deletion of your data before a retention period has expired, we will delete all data that we are not legally required to retain and inform you of what, if anything, must be kept and for how long.

07 Your Privacy Rights

As a 7cx Game player, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of all personal data we hold on your account. We will provide this in a readable format within a reasonable timeframe.
• Right to rectification — if any data we hold about you is inaccurate or incomplete, you can request that it be corrected. For name or date of birth corrections, we may require supporting documentation.
• Right to erasure — you can request deletion of your personal data. We will comply with this request for all data not subject to legal retention requirements. We will clearly explain what data must be retained and why.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances — for example, while a dispute or complaint is being investigated.
• Right to data portability — you can request a copy of your account data in a structured, commonly used format so that it can be transferred to another service if you wish.
• Right to object to marketing — you can opt out of receiving promotional communications from 7cx Game at any time by contacting our support team or using the unsubscribe option in any marketing email you receive.

08 Children's Privacy

7cx Game is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a minor, that account will be immediately suspended, any funds in the account will be reviewed and the account will be permanently closed.

If you believe that a minor may have created an account on 7cx Game using false information, please contact our support team immediately so that we can investigate and take appropriate action. Protecting minors from accessing gambling platforms is something we take very seriously as part of our broader responsible gaming commitment.

09 Security Measures

Protecting your personal data is a core operational priority for 7cx Game. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure:

• SSL/TLS encryption — all data in transit between your device and our servers is encrypted using current industry-standard protocols.
• Secure data storage — personal and financial data is stored on servers with restricted access controls, firewalls and regular security audits.
• Password security — account passwords are stored in hashed form. Our systems do not store plain-text passwords and staff cannot retrieve your password — only reset it.
• Two-factor authentication — account login can be secured with an additional verification step to protect against unauthorised access.
• Access controls — access to personal data within the 7cx Game team is limited to staff who genuinely need it to perform their role. All access is logged and audited.
• Fraud monitoring — automated systems continuously monitor for unusual account activity, suspicious login patterns and anomalous transaction behaviour.

Despite these measures, no internet-based service can guarantee absolute security. If you believe your account has been compromised, contact our support team immediately so we can take protective action including a temporary account lock while the situation is investigated.

10 Changes to This Privacy Policy

7cx Game reserves the right to update this Privacy Policy at any time. When we make changes, the revised version will be published on this page with an updated date at the top. For significant changes that materially affect how your data is used, we will notify registered players through the platform's on-screen messaging system or via the email address associated with your account.

Continued use of the 7cx Game platform following publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. It is your responsibility to check this page periodically to stay informed about how we handle your personal data.

If you have questions or concerns about any aspect of this Privacy Policy — past, present or updated — our support team is available 24/7 and will be happy to clarify anything that is not immediately clear. You can also find further information about your rights and data protection practices in our FAQ section.